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How We Handle Your Account Information

We collect what we need to verify your account, process bKash, Nagad and Rocket deposits, and keep your wallet secure. This policy explains what data we hold, how we use it, and the rights you have over your information in Bangladesh.

Account verification dataPayment transaction recordsDevice and session logsContact preferencesRequest history
5557 How We Handle Your Account Information
DATA SECURITY

How We Protect Your Information

We encrypt payment data in transit using TLS and store wallet transaction records in separate databases so a single breach does not expose your full profile. Two-factor login codes sent to your phone add a verification layer; even if someone guesses your password they cannot access your account without the SMS code. Regular security audits check for vulnerabilities in our deposit and withdrawal flows.

Payment Encryption

bKash, Nagad and Rocket transactions travel over encrypted channels; we never store your mobile banking PIN or full payment credentials. Only the transaction reference and amount appear in our logs, tied to your account ID.

Login Verification

Every login from a new device triggers an SMS code to your registered number. If you lose your phone, contact support to freeze your account until you update the number in settings and verify ownership.

Cookie Management

We use session cookies to keep you logged in and functional cookies to remember your preferred language and payment method. Third-party analytics cookies track page views; disable them in your browser privacy settings without losing account access.

Data Retention

Transaction records stay active for seven years to meet regulatory requirements; session logs expire after 90 days. Closed accounts enter a 14-day hold for fraud checks, then non-essential data is purged while financial records move to cold storage.

CONTACT PATHS

How to Reach Us About Privacy Matters

Questions about what data we hold or how to request changes go through the same support channels you use for account help. Live chat is fastest for urgent privacy requests during peak hours; email works for non-urgent inquiries and formal data-access requests that need written confirmation.

Live Chat Open the chat widget in the bottom right corner of any page. Privacy questions route to our data-protection team during business hours; outside those hours you will get a transcript link and a response within 24 hours.
Email Support Send data-access or deletion requests to our support address listed in account settings. Include your registered phone number and account email so we can verify your identity before releasing information.
Account Settings Download your transaction history, update marketing preferences, or request account closure directly from the Privacy section in settings. Changes to email and promotional opt-outs take effect immediately; deletion requests begin a 14-day verification hold.

Privacy Policy Questions

We collect your phone number, email address and payment account details for bKash, Nagad or Rocket. Your phone verifies login codes; your email receives withdrawal confirmations; payment details let us process deposits and match withdrawal requests to your wallet.

Log in, open Account Settings, then Privacy. The Download Data button generates a file with your deposit, withdrawal and session history. The file arrives by email within one hour; the link expires after 72 hours for security.

Yes. Go to Account Settings, then Privacy, and click Request Closure. We freeze your account immediately, complete a 14-day fraud review, then delete non-essential data. Transaction records stay archived per regulatory requirements but are no longer accessible to you.

We share transaction data with bKash, Nagad and Rocket to process payments, and with payment-verification providers to prevent fraud. We do not sell your information to advertisers or unrelated third parties. Access depends on local law and eligible regions.

Active session logs expire after 90 days of inactivity. Deposit and withdrawal records remain for seven years to meet anti-money-laundering rules. Marketing preferences and device fingerprints are deleted when you close your account, after the 14-day verification hold.

We use session cookies to keep you logged in, preference cookies to remember your language and payment method, and analytics cookies to track page views. Disable cookies in your browser settings; you will lose autofill and need to log in each visit.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.