Questions we hear every day from our players
Every question here came from a real conversation with someone opening an account, funding it through their mobile wallet, or waiting on a withdrawal. We keep this page current because the fastest way to solve a problem is to answer it before it becomes one. You'll find deposit clarity around bKash, Nagad and Rocket—how the account number appears, how long confirmation takes,
what happens if you send from a different mobile number than the one on your account. Withdrawal questions cover the verification step we run before releasing funds, the documents we accept, and how payout timing works when you request during business hours versus late evening. Account access questions explain the OTP flow, what to do when your phone number changes, and how
password reset works when you're locked out. We answer device questions too—whether you can switch between mobile and desktop mid-session, how the lobby loads on older Android phones, and what happens when your connection drops during a live hand. If your question isn't here, contact our Bangladesh support team through the chat icon in your account or the email channel listed at
the bottom of every page. We respond in English and we know the local wallet flow, so you won't waste time explaining what bKash is or how Nagad works.
- bKash deposits
- Nagad transfers
- Rocket payments
- Account verification